We cover returns for manufacturer defects.
If a product needs to be exchanged because it arrived damaged or defective from the manufacturer, Tricitech covers the full cost of the return.
When we cover the cost
Tricitech pays return shipping whenever a product is exchanged due to a manufacturer defect or manufacturer-caused damage. You won't be charged for sending it back.
Exchanges, not refunds
We do not issue refunds after a sale. When the problem is on our side, we exchange the product instead — and we cover the return shipping.
How to return a defective product
Contact our support team with your order number and a description of the defect.
We confirm the issue stems from the manufacturer and provide a prepaid return label at no cost to you.
Once we receive the unit, we ship a replacement at no charge.
Need to return a defective product?
Reach out to our support team and we'll arrange a prepaid return and replacement.
Contact support