Your information, protected by design.
This Privacy Policy explains how Tricitech Systems Inc. collects, uses, discloses and protects your personal information, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Act 25), the federal Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable laws.
Last updated: September 1, 2026
1. Person responsible and privacy officer
Tricitech Systems Inc. ("Tricitech", "we", "us") is responsible for the personal information we collect. Our privacy officer can be reached at TRICITECH@GMAIL.COM or 514-912-4509.
2. Personal information we collect
• Identity: name, email address, phone number, shipping and billing address. • Order information: products ordered, payment details (processed by our payment provider — we do not store full card numbers), order history. • Account information: email, password (encrypted), preferences and wishlist. • Technical data: IP address, browser type, device information, pages visited, and data collected via cookies (see our Cookies Policy). • Communications: messages you send through our contact form or by email.
3. How we collect information
We collect information directly from you when you create an account, place an order, subscribe to our newsletter, or contact us. We also collect information automatically when you browse our website, through cookies and similar technologies. We do not knowingly collect personal information from minors under 14 without parental consent.
4. Purposes of collection
• Process, fulfill and deliver your orders. • Provide customer service and warranty support. • Send order confirmations and shipping updates. • Send marketing communications (newsletter) only with your consent; you may unsubscribe at any time. • Prevent fraud, abuse and unauthorized transactions. • Comply with legal and regulatory obligations.
5. Consent
By using our website and providing your information, you consent to its collection, use and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
6. Sharing and disclosure
• Payment processors to authorize and process your transactions. • Shipping carriers to deliver your orders. • Service providers (email delivery, analytics) acting under contractual confidentiality obligations. • Public authorities where required by law or court order. We never sell your personal information.
7. Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, or to establish, exercise or defend legal claims. After this period, we delete or anonymize the information.
8. Security
We implement reasonable administrative, technical and physical safeguards — including encryption in transit, access controls and secure storage — to protect your personal information. No method of transmission or electronic storage is fully secure, but we strive to protect your data using commercially accepted standards.
9. Your rights
• Access and obtain a copy of your personal information. • Rectify inaccurate, incomplete or ambiguous information. • Withdraw your consent to the use or disclosure of your information. • Request the deletion of your information, subject to legal retention obligations. • Data portability of the information you provided. • Lodge a complaint with the Commission d'accès à l'information du Québec (CAI) or the Office of the Privacy Commissioner of Canada. To exercise these rights, contact us at TRICITECH@GMAIL.COM. We will respond within 30 days of receiving your request.
10. Cookies
We use cookies and similar technologies to operate and improve the website. See our Cookies Policy for details on the types of cookies used and how to manage them.
11. Cross-border transfers
Your personal information may be processed and stored in Canada or the United States. By providing your information, you consent to these transfers in accordance with this policy.
12. Automated decision-making and profiling
We do not use automated decision-making or profiling that produces legal or significant effects on you.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent version. Continued use of the website after changes constitutes acceptance of the revised policy.
14. Contact
For any question, request or complaint regarding your personal information, contact our privacy officer: TRICITECH@GMAIL.COM, 514-912-4509, Montréal, Québec, Canada.
Questions about your privacy?
Contact our privacy officer and we will respond within 30 days.
Contact privacy officer